This winter season we will continue to offer great value for money ski holidays but due to COVID-19 things might seem a little bit different and we know it may affect both travel and our customers. Therefore, for this upcoming season we have introduced greater flexibility with peace of mind for all bookings.
PEACE OF MIND IF YOU CHANGE YOUR MIND
FREE AMENDMENT - You can amend your holiday free of charge up to 14 days prior to departure, to any alternative 2020/21 ski holiday. This allows you the freedom to change your dates and/or resort (you would need to pay the difference if there was an increase in the holiday price). Alternatively you may wish to claim on your travel insurance – up to you!
You can also make further changes to your rebooked holiday on the same conditions shown above if needed.
For example, if you changed your booking from January you could rebook for later in February or early March. You would then also be able to change that second reservation date to another date later in the season, if you wish.
If, by chance, you then decide not to travel at all this winter, for whatever reason, you can carry the reservation/credit forward to the following winter with the COVID-19 refund guarantee below.
For the Easter holiday period (26 March to end of season) – If you decide to not travel then you can cancel, if you wish, and re-book for the following season. A credit note for 100% of any monies paid will be provided. The only condition is that we require at least 14 days’ notice prior to the departure date should you decide not to travel and to move your booking to the next season.
The normal cancellation terms would apply if you preferred to cancel rather than amend under these new offers.
COVID-19 REFUND GUARANTEE
For further peace of mind – up to 24 hours before departure.
If you decide not to travel at any time from 14 days up to 24 hours before departure you can rely upon our FREE extended guarantee – FREE until further notice.
This guarantee is very flexible and allows you to decide to cancel at short notice for a wide range of reasons, at your discretion – including:
* Your disinclination to travel – up to you!
* Any COVID-19 related reason including you, or a member of your party or your family member
* Quarantine or self-isolation
* Local lockdown
We are offering to provide this additional assurance to all our clients should you not be able to travel and should your insurance policy fail to pay you.
We are offering by way of a guarantee:
A FULL REFUND on any monies paid in respect of ski passes, Watford car parking, air transfers, ski carriage and ski hire. In all cases where Snowcoach has not incurred the costs or when third party sippliers not paid.
PLUS: A CREDIT NOTE for 75% for any monies paid for hotel accommodation and coach travel. This credit note can be used later in the season or carried forward to the following season. This credit note is transferable to a friend or relative if you wish and will be an amount per person.
The guarantee is FREE on all early bookings. There is an administration fee of £25 pp in the event of any claim. This fee is fully refundable in the event the cancellation is subsequently fully covered by your own holiday insurance.
As always it is essential that all clients travelling abroad are properly insured for their holiday, including baggage, personal property, injury and medical bills.
Most insurance policies now specify that the COVID-19 is covered in the event of medical expenses and positive COVID-19 tests. Please check your policy has been updated accordingly.
In the event of circumstances arising where you are covered under your insurance then any claims for cancellation should be made with your insurer in the normal way.
Your insurance policy would normally provide you with 100% cash cover for your cancellation cost, subject to any policy excess.
However for peace of mind, if for any reason the insurance cover does not meet any claim then you can rely upon our guarantees as set out above.
EXTRA MEASURES AT OUR HOTELS
Your safety is our main concern whilst staying with us. Here we have outlined what we will be doing in order to ensure your (and our) safety during your stay.
In addition to our normal high standard of cleanliness will be regularly sanitising:
All public door handles
Lift operation buttons
Handrails on stairs
Bar area including stools and chairs
Reception desk and leaflet stands
Room keys, once guests have checked out
Public toilets, cleaned more often
On change over days the extra sanitising in our bedrooms will include:
All bedroom surfaces
TV remote controls
All interior and exterior door handles and drawer handles.
We have two additional checks for all clients on arrival which are easy to do.
TEMPERATURE CHECK – non intrusive, 10 seconds of your time
OXYGEN FINGER TEST – non intrusive, 30 seconds of your time
You could feel perfectly fine with no outward symptoms, BUT a low oxygen level reading can indicate a potentially serious problem. This test provides a warning. Our staff will also be taking these simple checks regularly.
On arrival at the hotels we will take further practical steps to help social distancing, including spreading out clients using the dining room space available. This is all subject to change but listed below is what we anticipate at this time.
Breakfast at the hotel will be slightly different from the previous year. During the summer the Hotel Terminus in St Gervais continued to offer breakfast and clients were asked to pre-order. The staff then plated up the breakfast before serving them to the tables. This procedure worked well and may well be the way forward for the winter season.
Over the breakfast period, each place (seat) will only be used once each morning as we have enough space in each dining room to allow for this.
Evening meals – we anticipate greater spacing with around 6 people to a table. We will simply make use of all the tables to allow clients more social distance whilst in the dining room. Meals may be plated and served individually but this will be confirmed nearer the time.
Ski Hire – for all pre-booked ski and boot hire at our hotels, we will be asking all clients to complete a ski hire requirement form with all personal details. The ski shop staff will then organise the hire prior to your arrival. This will allow everyone to be able to social distance within the hotel and not be congregating in the same area for a period of time. This will include questions concerning how quickly you would like to be out on the slopes. ASAP? / In an hour or so? etc, so we can prioritise our service in line with our clients’ wishes.
EXTRA MEASURES WHEN TRAVELLING
It is still some time until the ski season starts and we will be thinking about what else we can do as the season approaches.
At this moment we anticipate the following steps being taken to alleviate any potential risks areas including:
Seating clients in bubbles where appropriate, with seating allocation spread out as much as possible.
Extra precautions taken by our drivers when loading luggage on to vehicles.
Coaches will be deep cleaned prior to each departure using enhanced cleaning products.
Temperature screening - Prior to boarding the coach, a driver may take your temperature using a contactless infrared thermometer. A high temperature is one of the main symptoms of Covid-19. You may be refused travel if you provide a temperature reading of 38C or higher, or if you refuse to have your temperature taken.
Hand sanitiser - will be available on coaches for passengers use as you board. Please bring hand sanitiser gel for use during your journey and stay at the hotel.
Toilets - On board toilets will remain open and will be cleaned regularly using fogging and antiviral solutions.
Driver safety - All of our drivers have been provided with protective equipment including, masks, gloves and hand sanitiser.
Reduced stops at service stations, to decrease the risk of coming into contact with the virus.
Assuming faster mass testing is inexpensive and readily available we will probably ask all clients to go for a test a within seven days before travelling.
ADVICE BEFORE YOU ARRIVE
Where can I find the most recent travel advice?
For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/travelaware and follow @FCOtravel and facebook.com/FCOtravel.
FREE AMENDMENTS up to 14 days before you travel
COVID-19 refund guarantee
Deposit only £110 per booking
We own our hotels, for peace of mind
Operating for over 40 years in the French Alps
Extra Covid-19 measures during your stay
BOOK WITH FLEXIBILITY AND CONFIDENCE
Since 1978 Snowcoach have been operating ski holidays and our aim is to ensure we offer our guests a memorable and stress-free holiday on and off the slopes. Along with running ski holidays for over 40 years, we also own our hotels giving you extra peace of mind.