COVID-19

Book with flexibility and confidence

Since 1978 Snowcoach have been operating ski holidays and our aim is to ensure we offer our guests a memorable and stress-free holiday on and off the slopes. Along with running ski holidays for over 40 years, we also own our hotels giving you extra peace of mind.

COVID-19 GUARANTEE

  • FREE AMENDMENTS up to 14 days before you travel

  • COVID-19 refund guarantee

  • We own our hotels, for peace of mind

  • Operating for over 40 years in the French Alps

  • Extra COVID-19 measures during your stay

This winter season we will continue to offer great value for money ski holidays but due to COVID-19 things might seem a little bit different and we know it may affect both travel and our customers. Therefore, for this upcoming season we have introduced greater flexibility with peace of mind for all bookings.

Peace of mind if you change your mind

FREE AMENDMENTYou can amend your holiday free of charge up to 14 days prior to departure, to any alternative 2021/22 ski holiday. This allows you the freedom to change your dates and/or resort (you would need to pay any difference in the price if there was an increase in the holiday price). Alternatively you may wish to claim on your travel insurance – up to you!

You can also make further changes to your rebooked holiday on the same conditions shown above if needed.

For example, if you changed your booking from January you could rebook for later in February or early March.  You would then also be able to change that second reservation date to another date later in the season, if you wish.

If, by chance, you then decide not to travel at all this winter, for whatever reason, you can carry the reservation/credit forward to the following winter with the COVID-19 refund guarantee below.

For the Easter holiday period (26 March to end of season) – If you are unable to travel due to government restrictions then you can cancel, if you wish, and re-book for the following season. A credit note for 100% of any monies paid will be provided. 

The normal cancellation terms would apply if you preferred to cancel rather than amend under these new offers.

Cancellation due to COVID-19

In the event of you or a member of your party not being able to travel due to contracting COVID-19, the cancellation for medical reasons would normally be covered by your travel insurance.

In the event of changes to government travel advice stopping travel for your ski holiday and if you are not covered by your travel insurance, you can amend your holiday FREE of charge. See ‘FREE AMENDMENTS’ above.

​If you decide not to travel at any time from 14 days up to 24 hours before departure you can rely upon our extended guarantee – FREE until further notice.

This guarantee is very flexible and allows you to decide to cancel at short notice for a wide range of reasons including:

  • Any COVID-19 related reason including you, or a member of your party or your family member

  • Change to government advice

  • Self-isolation 

  • Local lockdown

​We are offering to provide this additional assurance to all our clients should you not be able to travel and should your insurance policy fail to pay you (see travel insurance).

 

We are offering by way of a guarantee:

A FULL REFUND on any monies paid in respect of ski passes, Watford car parking, air transfers, ski carriage and ski hire. In all cases where Snowcoach has not incurred the costs or when third party suppliers not paid.

 

PLUS: A CREDIT NOTE for 75% for any monies paid for hotel accommodation and coach travel. This credit note can be used later in the season or carried forward to the following season. This credit note is transferable to a friend or relative if you wish and will be an amount per person. 

The guarantee is FREE on all early bookings. There is an administration fee of £25pp in the event of any claim. This fee is fully refundable in the event the cancellation is subsequently fully covered by your own holiday insurance.

Travel insurance

As always it is essential that all clients travelling abroad are properly insured for their holiday, including baggage, personal property, injury and medical bills. Most insurance policies now specify that the COVID-19 is covered in the event of medical expenses and positive COVID-19 tests. Please check your policy has been updated accordingly.

In the event of circumstances arising where you are covered under your insurance then any claims for cancellation should be made with your insurer in the normal way. Your insurance policy would normally provide you with 100% cash cover for your cancellation cost, subject to any policy excess.

However for peace of mind, if for any reason the insurance cover does not meet any claim having been reviewed and decided upon by the FOS (Financial Ombudsman Service) then you can rely upon our guarantees as set out above.

Extra measures at our hotels

Your safety is our main concern whilst staying with us.  Here we have outlined what we will be doing in order to ensure your (and our) safety during your stay.

All clients and staff will have been at least double jabbed. Also everyone in the bars, restaurants, ski shops and ski lifts in the resorts will have been double jabbed to get their Covid pass. Therefore we will be starting from a vastly improved situation, compared to the previous two winters.

Also our hotels intend to continue with the same policies we had decided upon last winter 2020/21 before we all had the vaccines.

In addition to our normal high standard of cleanliness will be regularly sanitising:

  • All public door handles

  • Lift operation buttons

  • Handrails on stairs

  • Bar area including stools and chairs

  • Reception desk and leaflet stands

  • Room keys, once guests have checked out

  • Public toilets, cleaned more often

​On change over days the extra sanitising in our bedrooms will include:

  • All bedroom surfaces

  • TV remote controls

  • All interior and exterior door handles and drawer handles.

PLUS:

 

We have two additional checks for all clients on arrival which are easy to do. 

  • TEMPERATURE CHECK – non intrusive, 10 seconds of your time

  • OXYGEN FINGER TEST – non intrusive, 30 seconds of your time

 

You could feel perfectly fine with no outward symptoms, BUT a low oxygen level reading can indicate a potentially serious problem. This test provides a warning.

On arrival at the hotels we will take further practical steps to help social distancing, including spreading out clients using the dining room space if available. All our Covid measures in place are subject to change at any time.

Ski Hire – for all pre-booked ski and boot hire at our hotels, we will be asking all clients to let us know how quickly you would like to be out on the slopes. ASAP? / In an hour or so? etc, so we can prioritise our service in line with our clients’ wishes. This will allow everyone to get their skis and boots expediently without congregating in the same area unnecessarily.    

Extra measures when travelling

We are constantly thinking about what else we can do as the season approaches. The most important thing is that all adults travelling are now vaccinated. However, we anticipate the following steps being taken to alleviate any potential risks areas including:

 

At this moment we anticipate the following steps being taken to alleviate any potential risks areas including:

 

  • We ask that all clients, two days before travelling, take a free lateral flow test at home. If you have a positive result, this will allow enough time to take a free NHS PCR test. This will give everyone peace of mind

  • Seating clients in bubbles where appropriate, with seating allocation spread out as much as possible

  • Coaches will be deep cleaned prior to each departure using enhanced cleaning products

  • Hand sanitiser - will be available on coaches for passengers use. Please bring your own hand sanitiser gel for use during your journey and stay at the hotel

  • Toilets - On board toilets will remain open and will be cleaned regularly

  • Driver safety - All of our drivers will be provided with masks, gloves and hand sanitiser

  • Reduced stops at service stations, to decrease the risk of coming into contact with the virus.

​​Advice before you arrive

Where can I find the most recent travel advice?

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/travelaware and follow @FCOtravel and facebook.com/FCOtravel.